25 Smart Questions to Ask When Touring a Retirement Village with Your Parent

The Right Questions Make All the Difference. Touring retirement villages can feel overwhelming. The apartments are beautiful. The gardens are peaceful. The staff seem kind. But after the tour ends, many families think:

What did we forget to ask?

Retirement villages are more than a new address; they’re are a new lifestyle. Asking the right questions helps you and your parent make a confident choice without missing something important.

The right questions give you clarity and confidence. They help you plan instead of reacting, and they prevent unexpected challenges down the track.

Your Essential Checklist

Bring this checklist with you when you visit. Write down the answers and, just as importantly, how the place feels to your parent.

1. Lifestyle and Amenities

• What is included in the monthly service charge?
• Are there extra costs for housekeeping, parking, or the gym?
• Are pets welcome, and are there any restrictions?
• What is the guest policy? Can family stay overnight?
• Are there quiet hours or noise rules?

2. Care and Support

• Is there 24-hour emergency support on site?
• What happens if health needs increase?
• Are assisted living or personal care services available?
• Can we bring in our own carers if needed?
• Can care plans be adjusted over time?

3. Financials

• How is the service charge calculated and how often can it increase?
• Are there exit fees and when are they charged?
• What happens if the apartment is sold?
• Is the property leasehold or freehold?

4. Community Feel

• What activities or events are offered?
• Can we meet or speak with current village residents?
• Are residents involved in planning activities?
• How are new residents welcomed?
• What is the average age of residents?

5. Practical Considerations

• How long is the waiting list?
• Can an apartment be reserved while we sell a home?
• Is there support for downsizing or moving?
• Are there parking spaces or storage units?
• What is the pet policy during move-in?

Practical Tips for a Successful Visit

1. Take Notes – Bring a notebook or use your phone. Capture facts and feelings.

2. Visit Twice – Morning can feel different from afternoon.

3. Talk to Residents – Staff show you the highlights, residents show you reality.

Walk Away Confident

Asking the right questions does more than gather facts. It gives your family clarity, confidence, and peace of mind.

With this checklist, you and your parent can choose a community that feels right today and for the years to come.

Now you’re fully armed with all the right questions to ask, it’s time to go see it for yourself. To book a private visit of one of our retirement villages click here.