Chertsey, Surrey
Mickle Hill, Pickering
Cirencester, Gloucestershire
Stapleford, Cambridgeshire
Corsham, Wiltshire
Rangeford Villages, award-winning UK retirement developer, has announced the results of its latest owner and staff satisfaction surveys, conducted by Fuze Metrics, revealing exceptionally high levels of satisfaction across both its village communities and workforce. The statistics reinforce its position as a leading operator within the later living sector.
The independently gathered feedback highlights the company’s continued success in delivering vibrant communities of owners while fostering a strong, values-led workplace culture for its teams.
Owner Satisfaction: Community, Quality and Peace of Mind
The owner satisfaction survey demonstrates a consistently positive experience across Rangeford’s villages:
- 92.3% of owners said they feel they belong in their village, reflecting the strength of community and social connection.
- 90.5% were satisfied with the safety, security and privacy of their property, underlining the importance of peace of mind in later living.
- 88.3% were satisfied with the cleanliness of their village, showcasing the high standards maintained across communal areas and grounds.
- 85% were satisfied with the helpfulness of the village team, recognising the professionalism and dedication of staff.
- 80.7% were satisfied with the quality of classes and activities, highlighting the variety of lifestyle and wellbeing opportunities available.
The results point to a well-rounded offering that combines secure, sensitively-designed homes with a strong emphasis on engagement, wellbeing and community integration.
Howard Nankivell, Chief Executive Officer of Rangeford Villages, says: “We are absolutely delighted to have received such positive feedback from our owners in this year’s annual survey. It’s incredibly rewarding to see our commitment to creating welcoming, supportive and warm communities reflected in their experiences.
“At Rangeford Villages, our focus has always been on providing not just beautiful homes, but a lifestyle built around wellbeing, connection and peace of mind. Hearing directly from our owners about the difference our teams, facilities and community spirit make to their everyday lives is something we are extremely proud of.
“We remain committed to listening, learning and continually enhancing what we offer, ensuring our villages continue to be places where people truly love to live.”
Staff Satisfaction: Culture, Connection and Collaboration
Complementing the positive owner feedback, the staff satisfaction survey reveals an engaged and motivated workforce:
- 96.8% of staff said they feel they belong at Rangeford Villages, indicating a strong and inclusive organisational culture.
- 91% stated their expectations had been met, demonstrating alignment between recruitment messaging and lived workplace experience.
- 91.5% reported a positive relationship with their team, reflecting effective collaboration and supportive working environments.
The findings suggest that Rangeford’s commitment to its employees directly supports the owners experience, with a positive workplace culture translating into high service standards across its villages.
Debbie Taylor, Head of People at Rangeford Villages, adds: “We’re incredibly proud to see such positive feedback from our team. Creating a workplace where people feel a genuine sense of belonging is fundamental to who we are at Rangeford Villages, so it’s especially rewarding to know that our employees feel valued, included and part of something meaningful.
“Our people are at the heart of our villages and the service we provide to our owners. Their commitment, collaboration and care, shape the vibrant communities we’re so proud of. We’ll continue to listen, support and invest in our teams to ensure Rangeford remains a place where people can thrive professionally and personally.”
By achieving high satisfaction scores among both owners and staff, Rangeford Villages continues to demonstrate a holistic approach to later living, one that recognises the intrinsic link between employee engagement and customer experience.
The organisation remains focused on continuous improvement, using survey insights to further enhance service delivery, community programming and operational excellence across its portfolio.
As demand for high-quality later living accommodation continues to grow, these results position Rangeford Villages strongly within the competitive retirement living landscape, underpinned by a clear commitment to community, quality and care.
